Privacy Policy

Last Updated: February 22, 2026

1. Introduction

SNAK on drive ("we," "our," "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information.

2. Information We Collect

2.1 Personal Information

When you use our Service, we collect:

Account Information:

  • Full name
  • Email address
  • Phone number
  • Password (encrypted)

Order Information:

  • Delivery/pickup addresses
  • Order history
  • Food preferences
  • Special instructions

Payment Information:

  • Credit/debit card details (processed by Stripe)
  • Billing address
  • Transaction history

2.2 Automatically Collected Information

Device Information:

  • IP address
  • Browser type and version
  • Device type (mobile, tablet, desktop)
  • Operating system

Usage Data:

  • Pages visited
  • Time spent on pages
  • Links clicked
  • Search queries
  • Products viewed

Location Data:

  • Approximate location (from IP address)

2.3 Cookies and Tracking

We use cookies and similar technologies to:

  • Keep you logged in
  • Remember your preferences
  • Analyze usage patterns
  • Show relevant content

3. How We Use Your Information

We use your information to:

Provide the Service:

  • Process and fulfill orders
  • Send order confirmations and updates
  • Provide customer support
  • Communicate about your account

Improve the Service:

  • Analyze usage patterns
  • Develop new features
  • Personalize your experience
  • Conduct research and analytics

Marketing:

  • Send promotional emails (with your consent)
  • Show personalized recommendations
  • Notify you of special offers
  • Conduct surveys

Legal and Safety:

  • Comply with legal obligations
  • Prevent fraud and abuse
  • Protect our rights and property
  • Enforce our Terms of Service

4. How We Share Your Information

We DO NOT sell your personal information. We share it only in these cases:

4.1 Service Providers

Third-party vendors who help us operate:

  • Stripe — Payment processing
  • Twilio — SMS notifications
  • SendGrid — Email verification and notifications
  • Pusher — Real-time updates
  • Vercel — Hosting

4.2 Business Transfers

If we are acquired or merged, your information may be transferred.

4.3 Legal Requirements

We may disclose information if required by:

  • Court order or subpoena
  • Legal investigation
  • Government request
  • Protection of rights and safety

4.4 With Your Consent

We may share information with your explicit permission.

5. Data Security

We implement security measures including:

  • Encryption in transit (HTTPS/TLS)
  • Encryption at rest (database)
  • Secure authentication
  • Regular security audits
  • Access controls
  • Secure payment processing (PCI-DSS compliant)

However, no method is 100% secure. Use the Service at your own risk.

6. Your Privacy Rights

Depending on your location, you have rights to:

6.1 Access

Request a copy of your personal data

6.2 Correction

Update incorrect or incomplete data

6.3 Deletion

Request deletion of your account and data

6.4 Portability

Receive your data in a machine-readable format

6.5 Opt-Out

  • Marketing emails (unsubscribe link)
  • Push notifications (device settings)
  • Cookies (browser settings)

6.6 Do Not Sell

We don't sell personal information

To exercise these rights, contact: support@snakondrive.com

7. Data Retention

We retain your data:

  • Account data: Until you delete your account
  • Order history: 7 years (tax/legal requirements)
  • Support tickets: 3 years
  • Analytics data: 2 years
  • Deleted accounts: 90 days (then permanently deleted)

8. Children's Privacy

Our Service is NOT intended for children under 13. We do not knowingly collect data from children under 13. If we discover we have, we will delete it immediately.

9. International Data Transfers

Your data may be transferred to and stored in the United States. By using the Service, you consent to this transfer.

For EU users: We comply with GDPR and provide appropriate safeguards.

10. Third-Party Links

Our Service may contain links to third-party websites. We are not responsible for their privacy practices. Please review their policies.

11. California Privacy Rights (CCPA)

California residents have additional rights:

  • Right to know what data we collect
  • Right to delete personal information
  • Right to opt-out of data sales (we don't sell)
  • Right to non-discrimination

Contact: support@snakondrive.com

12. Changes to This Policy

We may update this Privacy Policy. Changes are effective when posted. We will notify you of material changes via:

  • Email notification
  • In-app notification
  • Website banner

Continued use = acceptance of changes

13. Contact Us

For privacy questions or requests:

Response time: Within 30 days

14. Cookie Policy

Types of Cookies We Use:

Essential Cookies:

  • Authentication
  • Session management
  • Security

Analytics Cookies:

  • Google Analytics
  • Usage tracking
  • Performance monitoring

Preference Cookies:

  • Language settings
  • Theme (dark/light mode)
  • Saved preferences

Marketing Cookies:

  • Ad targeting (if enabled)
  • Social media integration

Manage Cookies:

Browser settings → Privacy → Cookies → Block or delete

Note: Blocking essential cookies may break functionality.

15. Data Protection Officer

For GDPR inquiries, contact our Data Protection Officer: support@snakondrive.com

By using SNAK on drive, you acknowledge that you have read and understood this Privacy Policy.