Help & FAQ

Click "Sign Up" in the header, enter your details, verify your email with the code we send you, and you're ready to order!

Yes, an account is required to place orders. This helps us keep track of your order history and preferences.

Click "Resend" after 60 seconds. Check your email (including spam folder). You can also switch to phone verification. If still not received, contact support.

Browse the menu → Select items → Customize (optional) → Add to cart → Checkout → Pay → Pick up!

Yes! Click on any item to see customization options (add/remove ingredients, special instructions).

We accept credit/debit cards (Visa, Mastercard, Amex, Discover) via Stripe and cash at pickup. If you chose cash and did not pick up, your account may be restricted to card only for future orders.

Card payments require a minimum of $0.50 (Stripe requirement). If a promo code brings your total below $0.50, try adding another item.

Yes! At checkout, check "Schedule order for later" and choose your pickup date and time.

At checkout, enter your code in the "Promo Code" field before paying.

Most orders are ready in 10-20 minutes. You'll see an estimated time when you place your order.

Yes! You'll receive:

• Push notification (if enabled)
• SMS text message
• Email notification

No problem! Your order will be kept for up to 2 hours. After that, we cannot guarantee freshness.

If the kitchen hasn't started preparing it yet, contact support immediately at support@snakondrive.com.

At the gas station you selected when ordering. Go to the counter and show your order number.

Your order confirmation (on your phone or printed) with the order number.

Yes, they just need your order number.

Check your order before leaving. If there's an issue, speak with staff immediately for a refund or replacement.

Your card is charged immediately when you place the order.

Yes! We use Stripe, an industry-leading secure payment processor. We never store your full card details.

Contact support with your order number. Refunds are processed within 5-7 business days.

Full refunds for:

• Order not prepared
• Incorrect order
• Quality issues
• Kitchen closed unexpectedly

Partial refunds for minor issues.

Yes! At checkout, check "Save card for future use."

Go to Profile → Settings → Change Password.

Go to Profile → Edit Profile → Update details → Save.

Yes. Go to Profile → Settings → Delete Account. This is permanent and cannot be undone.

Earn points with every order! Points can be redeemed for discounts on future orders.

Yes! Filter by "Vegetarian" or "Vegan" in the menu to see all options.

Click on any menu item to view calories and basic nutrition facts.

You can add special instructions during checkout. However, we cannot guarantee allergen-free preparation. Always inform staff of severe allergies.

Yes! We prioritize fresh, quality ingredients and follow strict food safety standards.

Items may be temporarily unavailable due to ingredient shortages. Check back later or ask staff.

Your browser or app will prompt you. You can also enable them in Settings → Notifications.

Go to Settings → Notifications → Customize which notifications you want.

Check your notification settings. Also ensure the app has permission to send notifications.

• Sign up for our email list
• Follow us on social media
• Refer friends
• Earn loyalty points

Share your referral code with friends. When they order, you both get $5 off!

1. Refresh the page (Cmd+R / Ctrl+R)
2. Clear cache and cookies
3. Try a different browser
4. Check your internet connection
5. Contact support if issue persists

• Ensure card details are correct
• Check card has sufficient funds
• Try a different card
• Contact support with error message

You can browse the menu offline, but you need internet to place orders.

Yes! On mobile, click "Install" when prompted to add SNAK on drive to your home screen.

Hours vary by location. Check the specific gas station's hours in the app.

Currently pickup only. Delivery may be added in the future!

The app shows real-time store status (Open/Closed/Busy).

Yes! Email us at least 24 hours in advance at support@snakondrive.com.